Continues Arcade (Continues LLC) — Effective Date: September 3, 2026

Continues LLC, doing business as Continues Arcade ("Continues Arcade," "we," "us," or "our"), operates www.continuesarcade.com (the "Site") and provides arcade, dining, and event services at our Alexandria, VA location. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with. By using our Site, visiting our location, or providing your information to us (including by opting in to SMS text messaging), you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect personal information you provide directly to us, including:

- Contact information — name, phone number, email address, mailing address

- Reservation and event details — party size, date/time, event type, special requests

- Payment information — processed securely through our payment processor; we do not store full card numbers

- Communications — messages you send us via SMS, email, phone, or web forms, and your consent preferences

- Website usage data — IP address, browser type, and pages visited, collected automatically via cookies or similar technologies

- Loyalty or membership information, if applicable

2. HOW WE USE YOUR INFORMATION

We use the personal information we collect to:

- Confirm and manage reservations, waitlist entries, and event/party bookings

- Respond to customer service inquiries and resolve issues

- Send transactional and marketing communications, including SMS messages, when you've opted in

- Process payments and gift card balances

- Improve our website, menu, events, and overall guest experience

- Comply with legal obligations and enforce our policies

3. WHO WE SHARE INFORMATION WITH

We do not sell your personal information. We share information only in the following limited circumstances:

- Service providers who perform functions on our behalf, such as payment processing, SMS/text messaging platforms (e.g., RingCentral), email delivery, and website hosting — bound by confidentiality and data protection obligations

- Legal and safety purposes, such as complying with a subpoena, court order, or other legal process, or protecting the rights, property, or safety of Continues Arcade, our guests, or others

- Business transfers, such as a merger, acquisition, or sale of assets, subject to the protections of this policy

SMS CONSENT DISCLOSURE: Text messaging opt-in data and consent are not shared with any third parties or affiliates for marketing or promotional purposes. Your mobile phone number and SMS consent are used solely by Continues Arcade to send you the messages you've opted in to receive, and are never sold, rented, or shared with outside marketing lists.

4. SMS / TEXT MESSAGING TERMS

- By providing your mobile number and opting in, you consent to receive SMS messages from Continues Arcade related to marketing & promotions, customer care/support, and event & party booking reminders.

- Message frequency varies. Message and data rates may apply.

- You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at (571) 736-0352 or info@continuesarcade.com.

- Consent to receive SMS messages is not a condition of any purchase.

- Carriers are not liable for delayed or undelivered messages.

5. COOKIES AND WEBSITE DATA

Our website may use cookies or similar technologies to remember your preferences, understand how visitors use the Site, and improve functionality. You can control cookies through your browser settings.

6. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. CHILDREN'S PRIVACY

Our Site and SMS program are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. YOUR CHOICES

- SMS: Reply STOP to opt out of text messages at any time.

- Email: Use the unsubscribe link in any marketing email.

- Access/Correction: Contact us at info@continuesarcade.com to request access to, correction of, or deletion of your personal information.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Material changes will be posted on this page.

11. CONTACT US

Continues LLC, DBA Continues Arcade

1050 N Fayette Street, Ste B, Alexandria, VA 22314

Phone: (571) 736-0352

Email: info@continuesarcade.com